No landlord wants to end up at the Tribunal. But when it happens, being prepared makes all the difference.
At First Priority Realty, we believe prevention is the best defence. But when tenancy issues escalate, landlords in New South Wales may find themselves in the NSW Civil and Administrative Tribunal (NCAT), the official body handling tenancy disputes.
With over 120 tribunal hearings under his belt, Daniel Livancic knows exactly how to manage, and more importantly, avoid, the tribunal process. Here’s what you need to know about what happens at the tribunal, how we aim to keep you out of it, and how we support you if the situation demands escalation.
What Is the Tenancy Tribunal (NCAT)?
The NSW Civil and Administrative Tribunal (NCAT) is the forum for resolving tenancy disputes between landlords and tenants. Managed through NCAT’s Consumer and Commercial Division, it deals with common issues under the Residential Tenancies Act 2010 (NSW).
NCAT can issue legally binding orders on matters such as:
- Lease termination
- Rental bond refunds
- Unpaid rent and compensation
- Repairs and maintenance
- Access and privacy rights
- Keeping animals on the property
NCAT is designed to be accessible, which means most landlords and tenants represent themselves, making preparation all the more critical.
How We Try to Avoid Tribunal in the First Place
While Daniel is highly experienced in hearings, our top goal is to never get there. At First Priority Realty, we manage properties proactively to reduce risk and resolve issues before they spiral:
- Clear, documented communication with tenants from day one
- Early intervention and mediation at the first sign of trouble
- Detailed inspections and records that protect your rights
This approach keeps tenant relationships professional, minimises disputes, and protects your investment, without the stress of legal proceedings.
When a Tribunal Hearing Becomes Necessary
Despite best efforts, some situations require formal intervention. Common reasons include:
- Repeated non-payment of rent
- Deliberate property damage
- Serious breaches of the lease
In such cases, our team helps landlords escalate responsibly and strategically. We guide you through the process with a clear plan and supporting evidence, ensuring your case is solid from the outset.
The NCAT Process
Here’s what the typical tenancy tribunal process looks like in NSW:
1. Before You Apply
Gather critical documents such as:
- Lease agreements
- Notices served
- Rental ledger and arrears report
- Email or SMS communication
- Inspection reports and photos
You’ll also need to identify the correct legal entity involved in the dispute to avoid delays or unenforceable orders.
2. Applying to NCAT
Applications can be submitted online. Fees apply, with discounts for concession card holders.
3. What Happens Next
Once submitted, NCAT will issue a Notice of Hearing. The first session often involves conciliation, where both parties attempt resolution before a formal hearing. If unresolved, a contested hearing is scheduled for another day.
What to Expect at the Hearing
Most parties appear without legal representation, so being calm, organised, and factual is important.
Here are our proven tips when you find yourself at this situation:
- Keep documents chronological and relevant
- Be professional and respectful
- Highlight facts, not emotions
- Explain your position clearly and concisely
- Tribunal members are looking for well-prepared landlords who act in good faith.
How We Support Our Clients Through It
At First Priority Realty, we’re by your side the whole way:
- Preparation: We help compile evidence, draft notices, and offer one-on-one coaching.
- Representation: Daniel can attend hearings with you or on your behalf where possible.
- Post-Hearing: We assist with enforcing orders and following up on outcomes, ensuring your rights are protected.
You’re Not Alone at the Tribunal
While the tribunal sounds intimidating, it need not be with the right support.
If you’re already facing tenancy issues or want to build stronger protections around your investment, we are here to help.
With experience, empathy, and a proactive plan, we turn problems into resolved outcomes.If you’re dealing with a tenancy issue, or want to avoid ever getting to the Tribunal, let’s talk.